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Help Desk Support Specialist
Location:
Wiesbaden
Description:
PZI Group seeks a full-time Help Desk Support Specialist at IMCOM -E HQ to be located in Wiesbaden, Germany. We are looking for a self-starter with demonstrable experience in the fielding, management, configuration, repair and system program aspects of hardware desktop support in an enterprise setting. Demonstrable experience in Windows 10 Professional, Microsoft Active Directory and Storage Area Network (SAN) administration. Active SECRET clearance required. Must be a US citizen (Non-TESA status) and possess a German resident visa or German work visa. This is not a remote position: on-site work will be required. Primary Tasks include Providing basic Command, Control, Communications, Computers and Information Management (C4IM) Service and Support. Supporting end-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners. Processing NIPR, SIPR & VPN account requests. Serving as Primary point of contact for processing VIP 119/trouble tickets. Maintaining NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts by creating, modifying, and updating properties or groups. Coordinating with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot issues. Creating or updating existing 119/trouble tickets. Entering daily work in an internal contractor ticketing system and ITSM. Installing and configuring Army NIPR/SIPRNet images on computers. Performing hardware/software additions, moves, and changes. Supporting VTC requirements as necessary (setup meetings, monitor, troubleshoot). Participating in mobility administration as needed by the organization (iPhones). Analyzing system faults, troubleshoot, and run diagnostic tests on hardware to detect problems. Providing weekly and monthly status reports documenting work performed. Customer Relationship: Maintaining a high level of customer satisfaction by clarifying and exceeding customer requirements. Visiting customers' offices to support the customers as necessary. Responding to service, product, technical, and customer questions. Must have excellent communication and customer service skills. Education and Experience Required (per DoD Directive 8570.1) Baseline: IAT II (Security+). Computing Environment Windows 10. Experience Level:2 Years Desired Knowledge and Skills: Knowledge of system administration and technical practices to resolve customer IT problems. Ability to demonstrate good oral, written, and telephone communication skills. Ability to build and maintain relationships with customers, peers, and support partners. Active Directory Administration. Windows Desktop Support and MS Office Support. Job Posted by ApplicantPro
Company:
PZI International Solutions
Posted:
July 1 on ApplicantPRO
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