This listing was posted on Foundever™.
Hybrid - Customer Service Representative with French - Backoffice (m/w/d)
Location:
Berlin
Description:
You want to spend your working day in the future doing exciting back-office work from home? Then we are looking for you as a FRENCH-speaking Customer Service Representative (m/f/d) for Foundever! Provide excellent customer service to Stokke customers. Start date: flexible | Location: Hybrid in Berlin-Kreuzberg | Weekly hours: 20 h | Working hours: Mon - Fri between 09:00 AM - 05:45 PM | Salary: Fixed salary 1.076 €/month at 20h/week + language bonus 50 €/month + performance bonus up to 100 €/month) + home office allowance 30 €/month Your benefits: Possibility of hybrid model (mainly home office ) after successful familiarisation + subsequent "nesting phase" Permanent employment contract with 27 - 30 vacation days (depending on length of service) + special leave for special occasions Employee benefits with added value: exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more Get to know your colleagues at our great summer parties or cozy barbecue evenings Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally! We have great people working for our good: MaxPerts , Works Council + Representative Council for Severely Disabled Employees + Diversity Team Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.) Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative) Free onsite parking International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.) Optional German language classes Your new tasks: Answering chat and email inquiries from our French-speaking customer base - no telephony! Expert advice on highchairs, pushchairs and the rest of the Stokke range - no sales! Answering shipping and invoicing questions Updating articles in our customer database Your qualifications: Fluency in French (C2 level) English at least B2 Interest in Stokke products and possibly already some experience with them Customer- and service-orientated way of working Work permit for Germany Sounds like the right job? Take your chance and apply now! This is what you can expect from us after you have applied: 1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details. 2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager). 3. if all these steps are positive, we will welcome you with a permanent position! https://vimeo.com/802670022/a7659113f4 Do you have any further questions? You can reach us by e-mail: XXXX@foundever.com About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments - with Foundever ™ ! https://vimeo.com/869123333/8b58d2ed9e We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. All people are welcome at Foundever™! Where are you staying? Job-ID: 384780
Company:
Foundever™
Posted:
June 26 on Foundever™
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