This listing was posted on MSX INTERNATIONAL.
Technical Assistance Specialist (m/f/d)
Location:
Cologne
Description:
About MSX With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Sales Performance Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. Purpose of the position The main objective of this person will be to collaborate in the different projects of the area so that all customers have the best after-sales service and the product repair services are reinforced. Duties and responsibilities Telephone attention and resolution of incidents Responsible for the acceptance and processing of warranties received from the technical service Responsible for the investigation and implementation of countermeasures in the factory to solve market incidents Conduct technical training to our distributor network personnel Technical audits to distributors in order to verify that they have all the tools/resources for vehicle repairs Provide technical support to dealers in the process of repairing a vehicle “Flying doctor” to local dealers if needed Knowledge and skills Good knowledge of electromechanics and/or electronics Responsible, methodical, organized person, with capacity for analysis and decision making Excellent German and good English skills Good Microsoft Office skills In joining MSX, you can enjoy Potential to progress within the company 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag) Flexible working environment with core hours Diverse and welcoming team The possibility of working for a renowned automobile manufacturer
Company:
MSX International
Posted:
May 3 on MSX INTERNATIONAL
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