This listing was posted on MSX INTERNATIONAL.
Technical Support Engineer (m/w/d)
Location:
Essen
Description:
About MSX With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Sales Performance Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. We are currently looking for a new team member as Technical Support Engineer (m/w/d) , for the automobile manufacturer Jaguar Land Rover (JLR), with the location Essen. Purpose of the position As a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.) and providing electronic and online support from diagnostic tools. Duties and responsibilities Support retailers and NSCs to resolve technical concerns. Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs. Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates. Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data. Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session. Create electronic records to document contact details and diagnostic advice on client system. Knowledge and skills Experience in vehicle diagnostics Good knowledge of automotive electronics, electric and/or hybrid vehicles Completed training as a motor vehicle technician or foreman Professional experience as a service consultant/service manager or workshop foreman Excellent English skills (English is the first language at this opportunity) Good knowledge of French/Dutch/German is advantageous In joining MSX, you can enjoy Potential to progress within the company Annual gross salary of 48-56.000 EUR (depending on qualifications and experiences) 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag) Hybrid working model (20-40% on-site & 60-80% remote) Flexible working environment with core hours Diverse and welcoming team The possibility of working for a renowned automobile manufacturer
Company:
MSX International
Posted:
April 16 on MSX INTERNATIONAL
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to MSX INTERNATIONAL
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.